Video errors result in an AUTOMATIC credit refund to the user.
The most common cause of a video error is due to improper spelling, grammar, or punctuation in your script. In the rare case that a video error occurs, the credits used to generate the video are automatically added back into your credit balance on your account. Please reach out to our support team via the support widget in your browser if you have a question about a video error.
What is a video error?
A video error occurs when the video is unable to be processed due to your script input or our backend systems.
Why do video errors happen?
The most common reason is due to improper spelling or grammar in your script. Our models are improving daily, but improper spelling or grammar may be leading to your video errors. After typing your script, be sure to click the button below to review your script for grammar and spelling mistakes!
As you can see below, this script has many spelling and grammar mistakes in it. Be sure to fix them and then copy and paste your script back into the script input area on the OSSA.AI create page before generating your video!
If you have done this and seem to still be running into video errors, please contact our support team by opening the chat widget!
What happens to the credits used on the a video that gets an error message?
Don't worry, in the rare case that a video error occurs, the credits used to generate the video are automatically added back into your credit balance on your account. If you keep running into video errors, please reach out to our live support team via the widget on your browser.